And so I’m now getting a card that is for rewards and I have no cash yet so the young man who wasn’t so pleasant really either tells me that they can’t load points that they can’t get cash of a card but they have a atm. She points me to a machine kiosk and rolls her eyes and walked away I press the button on the kiosk and after searching around realize I need a card to use this kiosk like a rewards card so I go ask someone also rude and they point me to a line and I wait for like 7 or 8 people no problem and when I get to the counter the gentleman tells me I don’t need a card just use cash at the table and slots.

So I go in the casino and I need to get cash out so I ask a young lady who was very snooty and acted as if I was wasting her time, where I can get a card and load cash on it. When I brought my friends from central virginia to the Horseshoe in Baltimore, I was embarrassed by the property conditions and poor service.Let me start by saying I was only stopping in because I got off work early on a Friday and figured hey I can lose 50 bucks and not be mad. I have been a caesars/harrahs rewards member for over 20 years and visited properties in more than few cities. The elevators from parking to the casino were dirty and did not offer a good first impression of the property. We used the self parking deck but felt unsafe as there was no visible security, the smell of people smoking marijuana and cars screeching around the lot. If you offer 24 hour access to your facility, it's not unreasonable to expect 24 hour service. He referred us to a host who explained that we would have to come back when the rewards club was open to receive a new account and any new sign up benefis. We then asked a gentleman on the floor who appeared to be a table game supervisor. We were reluctantly greeted by a man who told us he couldn't help us with a new sign up, only a reprint of an existing account. The rewards desk was closed for the evening, so we were sent to the poker room for new reward card sign up. We arrived late evening, and a few of the people in our party wanted to sign up for new rewards cards.

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